Everything you need to know
Our batteries feature variable voltage control, preheat functions, and high-capacity cells (up to 650mAh) for extended use. Many models include innovative features like dual pod systems or magnetic connections for easy cartridge swapping.
Yes! Every SirEEL glass piece is handcrafted in Puerto Rico by skilled artisans. Due to the handmade nature, each piece is unique with slight variations that add to its character.
Our batteries use standard 510 threading, making them compatible with most cartridges on the market. Some specialty models like the Doppleganger use proprietary pod systems.
We recommend using isopropyl alcohol (90%+ concentration) and coarse salt. Add both to your piece, seal the openings, shake vigorously, then rinse thoroughly with hot water. For tough buildup, let the alcohol soak for 30 minutes first.
Standard shipping typically takes 5-7 business days. Expedited options are available at checkout. See our Shipping page for detailed information.
Currently, we only ship within the United States, including Puerto Rico, Alaska, and Hawaii.
All products are carefully packaged with protective materials to ensure safe delivery. Glass items receive extra cushioning and reinforced boxes. Shipping is discreet with no external product branding.
Yes! Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account.
We accept returns within 30 days of delivery for unused products in original packaging. Glass items must be in pristine, unused condition. See our Returns policy for details.
Yes! All SirEEL batteries include a 90-day manufacturer's warranty covering defects in materials and workmanship. This does not cover damage from misuse or normal wear and tear.
We take great care in packaging, but accidents happen. If your item arrives damaged, contact us within 48 hours with photos and we'll arrange a replacement or refund immediately.
Contact us via our Contact page with your order number, photos of the issue, and a description of the problem. Our team will review and respond within 24-48 hours.
All SirEEL batteries come with a USB charging cable. Simply connect to any USB power source (wall adapter, computer, power bank). The LED indicator will show charging status. Most batteries fully charge in 1-2 hours.
This varies by model, but typically: Green = high voltage/full charge, Blue = medium voltage/medium charge, Red = low voltage/low charge. Blinking usually indicates charging or connection issues. Check your specific model's instructions.
Battery life depends on usage and capacity. Our 650mAh batteries typically last 1-2 days of moderate use. The preheat function uses more power, so use it sparingly to extend battery life.
Try these steps: 1) Charge the battery for at least 30 minutes, 2) Click the button 5 times rapidly to unlock, 3) Check that the cartridge is properly connected, 4) Clean the connection points with a cotton swab and rubbing alcohol. If issues persist, contact support.
Yes! We work with retailers, distributors, and smoke shops across the country. Visit our Wholesale page to learn more and apply.
Minimum order quantities vary by product category. Contact our wholesale team at wholesale@sireelglass.com for detailed information.
We're here to help! Reach out via our Contact page and we'll get back to you within 24-48 hours.